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Extract of the General Conditions of Sale:
Article 5: Transport, delivery
5.1 Delivery times
Delivery times are not contractual. For information, they are generally 48 hours for France, 5 days for the European Union and approximately 8 days for the rest of the world.
5.2 Transfer of Risk
Risk on products is transferred when they are handed over to the carrier by StoriArt (insurance costs included). They are insured during transport until delivery to the customer, but products travel at the latter’s risk and peril.
5.3 Reservations
We recommend all customers to unpack and check the merchandise in the presence of the carrier and give notification of any possible damage.
The customer may only make any reservations for delivery non-compliant with the order, or for damaged merchandise. In the latter case, this must be noted on the delivery slip and delivery must be refused.
All delivery refusals must be notified by e-mail or normal mail to StoriArt.
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